Description:
Neftaly will provide monthly technical support services to assist community members with the effective use of digital tools and devices. This support will help improve digital participation by ensuring that individuals are able to use computers, mobile devices, and digital platforms efficiently for education, communication, employment, and business purposes.

Key Activities and Responsibilities:

1. Device Troubleshooting
   • Assist community members with troubleshooting common technical problems on computers, laptops, tablets, and smartphones.
   • Provide guidance on resolving software issues, connectivity problems, and basic device maintenance.
2. Software and Application Support
   • Support users in installing, updating, and using essential software and applications.
   • Provide assistance with productivity tools, communication platforms, and educational applications.
3. Digital Platform Assistance
   • Help participants navigate online platforms used for learning, job applications, business activities, and government services.
   • Assist with account creation, password recovery, and platform navigation.
4. Basic Device Maintenance
   • Provide advice on device care, security updates, antivirus protection, and data management.
   • Educate users on how to maintain the performance and safety of their digital devices.
5. Individual and Group Support Sessions
   • Offer one-on-one assistance for individuals experiencing technical challenges.
   • Conduct small group support sessions to address common digital issues and improve user confidence.

Expected Outcomes:

• Improved ability of community members to use digital devices and platforms effectively.
• Reduced technical barriers to digital participation.
• Increased confidence in using technology for education, employment, and entrepreneurship.
• Strengthened digital inclusion within the community.