To the CEO of Neftaly Mr Neftaly Malatjie, the Chairperson Mr Legodi, Neftaly Royal Committee Members and all Neftaly Chiefs and Neftaly Human capital

Kgotso a ebe le lena

I am writing to extend my sincere gratitude for the laptop you generously provided. I am pleased to confirm that I have received the device in excellent physical condition, and I am truly thankful for this valuable support.

This laptop is already making a meaningful impact on my day-to-day activities. It has enabled me to streamline tasks, improve efficiency, and remain better organized and connected. Whether it’s conducting research, completing reports, attending virtual meetings, or pursuing online learning opportunities, the device has become an essential part of my workflow. I deeply appreciate your support in making this possible.

However, I would like to bring to your attention a technical issue I have been experiencing with the device, which is currently affecting my ability to work efficiently.

Issue Details

The laptop has been freezing frequently during use, which disrupts my work and causes delays in completing important tasks. Despite restarting the device several times, the problem persists.

Request for Assistance

I kindly request your guidance or assistance in resolving this matter. If possible, I would appreciate instructions on how to troubleshoot or repair the issue. Alternatively, if necessary, I would be grateful if a replacement device could be arranged or technical support could be provided to address the freezing problem.

Device Information

Brand: Proline

Color: Black

Model Number: V1165C4

Serial Number: V1165C4T12150811

Thank you again for your generous support and for your prompt attention to this matter. I look forward to your guidance and assistance.

Thank you once again for your generosity and continued commitment to making a positive impact. I truly appreciate your support .

My message shall end here

Linah Ralepelle | NeftalyCDR | Neftaly | Neftaly