Opening of the Meeting

The meeting was officially opened with a song led by Ms Ditsoabane, which was followed by a prayer led by Mr Makano. After the opening, members proceeded to discuss operational challenges affecting daily work.

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2. Attendance

Present:

• Mr Makano
• Ms Ditsoabane
• Ms Ralepelle
• Ms Shihangu

Apology:

• Mr Macuacua

The meeting noted the apology and proceeded in his absence.

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3. Challenges Discussed

3.1 Website Performance and System Access Issues

The meeting raised serious concerns regarding the performance of organisational digital platforms:

• The Neftaly websites were reported to be extremely slow, making it difficult for staff to navigate, upload information, and process requests efficiently.
• This slowness was said to be disrupting daily administrative work, particularly tasks related to course management and stakeholder communication.
• In addition, the IDEA website was completely non-functional, meaning staff were unable to access essential information or complete work dependent on that platform.
• The meeting expressed concern that these technical problems were negatively affecting service delivery and productivity of work.

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3.2 Delays in Course Bookings

Members reported ongoing delays in course booking processes:

• These delays were linked partly to the website access not granted, which made it difficult to confirm bookings in real time.
• Staff indicated that prospective learners may be affected by these delays, potentially impacting enrolments.
• The team noted that this was a recurring challenge that required urgent attention.

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3.3 Handover Report Delays Due to SCDR Titles

A key operational challenge was discussed regarding reporting:

• The team reported that they were unable to complete and hand over certain reports because SCDR had not yet updated or changed their official titles as required.

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3.4 Delays in Human Capital Documentation

Concerns were raised regarding Human Capital processes:

• It was reported that Human Capital had still not submitted required documents on time.
• These outstanding documents were said to be necessary for compliance, record-keeping, and internal administrative procedures.