1. Introduction

2020 was a year unlike any other. The outbreak of the COVID-19 pandemic brought unprecedented challenges to communities across South Africa and beyond. For Neftaly Charity, this meant adapting quickly, rethinking our programmes, and finding innovative ways to continue serving our beneficiaries despite restrictions.

Our focus during this year was on resilience, relief, and recovery. While we maintained our core commitment to education, skills development, and youth empowerment, we also expanded into emergency relief and community health support to meet urgent needs.

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2. Message from the Chairperson

The year 2020 tested our strength as an organisation. Despite the uncertainty brought by the pandemic, Neftaly Charity stood strong and continued to make a difference in people’s lives. I am proud of our staff, volunteers, and partners who demonstrated commitment, creativity, and compassion during this difficult time.

Together, we reached thousands of young people and families with programmes, food parcels, and health awareness initiatives. We thank every donor and partner who walked with us during this challenging year.

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3. Chief Executive Officer’s Report

2020 was about adaptation and innovation. As the pandemic disrupted education, work, and social life, Neftaly Charity shifted its focus to:

• Delivering training and mentorship virtually and in small groups.
• Providing emergency relief such as food parcels, PPE distribution, and mental health support.
• Advocating for youth inclusion in community recovery efforts.

Although restrictions slowed down our outreach in some programmes, we managed to increase our online presence and build new partnerships that will strengthen us in the years ahead.

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4. Key Achievements in 2020

• 7,800 beneficiaries reached across all programmes despite the pandemic.
• Distributed 2,500 food parcels to vulnerable households.
• Delivered ICT & Digital Literacy Training to 1,300 young people through blended learning.
• Conducted COVID-19 awareness campaigns reaching over 20,000 community members through online and community-based channels.
• Provided mental health and counselling services to 650 individuals.
• Partnered with 4 new corporate donors and 2 government departments for emergency relief initiatives.

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5. Programme Highlights

Education & ICT Skills

Neftaly transitioned to online platforms to deliver ICT skills, digital literacy, and entrepreneurship training. This allowed young people to continue learning despite school closures.

Emergency Relief

In response to the pandemic, Neftaly distributed food parcels, masks, and sanitizers to affected families, ensuring that vulnerable communities had access to basic needs.

Health & Wellbeing

We expanded into health-related services, focusing on mental health, counselling, and public health awareness campaigns to support resilience.

Youth Empowerment

Despite the restrictions, mentorship, leadership sessions, and job readiness programmes continued in smaller groups and via virtual platforms.

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6. Financial Overview

The financial year 2020 was marked by extraordinary demands. Resources were directed toward relief efforts while sustaining our long-term programmes.

Income Sources:

• Corporate Partnerships: 40%
• Government Grants: 35%
• Emergency Relief Donations: 15%
• Individual Donations & Fundraising: 10%

Expenditure:

• Programme Delivery & Relief: 80%
• Administration: 12%
• Fundraising: 8%

Neftaly remained financially stable despite the challenges, ensuring that donor funds were used effectively and transparently.

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7. Governance & Leadership

Our Board of Trustees and leadership team ensured strong governance during a time of crisis. With strategic oversight, we were able to pivot quickly and maintain accountability, integrity, and compliance with all regulations.

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8. Acknowledgements

We express our deepest appreciation to:

• Gauteng Department of Social Development
• Corporate partners including Accenture and local businesses
• Emergency relief donors and community supporters
• Neftaly staff, volunteers, and beneficiaries who adapted with resilience

Without your dedication and generosity, our work in 2020 would not have been possible.

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9. Looking Ahead – 2021 and Beyond

Neftaly Charity enters 2021 with renewed determination. Our priorities will be:

• Expanding digital training and e-learning access for youth.
• Strengthening community resilience projects.
• Continuing to support families recovering from the impact of COVID-19.
• Building sustainable partnerships for long-term impact.

We remain committed to our mission of transforming lives through education, empowerment, and compassion.